We calculate our shipping via the following method: All orders start at a base shipping, boxing and packaging charge of about $8.50. Then the shipping charges (based on the weight of the order) are added in. You will see the total in the shopping cart check out page.
For most orders, this method works very well. However, if your order has to go by truck*, then the shipping charges in the cart may seem exaggerated. In these cases we'll get a custom quote from the trucking company and adjust your charges. We ship from 14 different warehouses but not all warehouses stock all items. The very reason we ship from so many different warehouses is specifically so we can keep our shipping prices low. However, if you see a charge that just seems wrong, please make a note of it in the "Special Notes" section of the order form and we'll review the shipping charges manually and adjust as needed. Rest assured we are very reasonable on our shipping charges.
* A notice about truck shipping: All flexible pvc pipe 2.5" or larger in diameter has to be shipped by truck. (The roll is just too big for UPS, FEDEX, DHL, etc.) Also, if you order about 13 boxes or more of fittings, it's sometimes cheaper to ship by truck instead of common carrier. Shipping by truck to a residence adds approximately $60 to the cost of truck shipping, which usually starts out at about $100 and goes up from there. Also, 100' rolls of 2" Flexpvc are now classified as Oversize3 by UPS. This means they will charge a $45 handling fee, so it's better to order 2 50' rolls of 2" instead of 100' rolls. If you need several hundred feet of 2" it's best to go by truck to save money. Also if you are ordering large rolls of pipe or very large quantities of fittings, you will save money by shipping to a commercial business address. In which case we ask that you add that address to your credit card company's profile for your card so that the address verification will confirm that address as a valid address for your card.
Also see UPS Weight and Size, UPS Dimensional Weight Surcharges, Large Package Surcharge and especially UPS Surcharges and Accessorials page. (Note: UPS is very tricky on this page, they do not show the actual charges, but the increases. To find the actual charges you have to download their full Retail Rate and Service Guids (PDF). It starts on page 56.
I'm shipping to my billing address, do I have to do anything extra?
As long as the address you provide matches what the bank has on file for you, you are done. 99% of all orders get an address match and you are good to go. Also it's faster to ship to your billing address because we don't have to manually review the order.
What if I want my order shipped to an alternative shipping address?
Most of the time this is no problem. If there is an issue, we'll contact you via email.
Call you ship on my UPS account?
If you are a repeat customer who has ordered from us at least 3 times before, ie on your 4th order, we will use your UPS account for shipping your orders if requested. Just note your UPS account number in the Comments/Notes box on the check out page and enter the code "custups" in the discount/coupoon code box and it'll back out the shipping charges for your order. For all others, we can only ship on our account.
Call you ship on my Fedex account?
No, sorry we do not have a regular Fedex pickup nor account.
Call you ship on Postal?
Sometimes yes. If the order is small and will go First Class or Priority Mail we sometimes ship via postal. But we do not refund any shipping charges if they are less than what the shopping cart shows because shipping by postal has it's own set of difficulties we have to deal with, and our shipping charge also includes packaging cost as well.
Will Call Option for flex pvc pipe:
Flex PVC can be picked up via will call only if you are buying full roll quantities. Orders for "buy the foot" cannot be picked up on will call. All orders must be paid in full in advance by placing your order online before you go pick up your order. (Just put "willcall" in the "discount code" section of the check out page and. If you order is both will call and non-will call items, best to put in two orders one for the will call and one for the other.) You will be required to show picture ID that matches the name on the order to pick up your order. Will call warehouses for rolls of flexible pvc pipe are in Torrance - California, Houston - Texas, and Chicago - Illinois. (Note: If your order is a mixture of flex and fittings, you won't be able to will call both because there is no overlap of warehouses.)
Will Call Option for pvc fittings:
Fittings can only be picked up via will call if you are buying in exact box quantities and not all warehouses accept will call for fittings. If your order is a mixture of box quantities and open box quantities, you would only be able to will call pickup the box quantity parts and the rest will have to be shipped. There is a min. of $250 order for will call for boxes of PVC Fittings. Please email for more information. All orders must be paid in full in advance by placing your order online before you go pick up your pvc fittings. (Just put "will call" in the "special notes" section of the check out page and we'll refund the shipping charges for those items picked up by you.) You will be required to show picture ID that matches the name on the order to pick up your order. Will call warehouses for fittings are in Beaumont - California, Salt Lake City - Utah, Pasco - Washington, Burlington - Iowa, Frackville - Pennsylvania, Perry - Georgia, Carrollton - Texas. (Note: If your order is a mixture of flex and fittings, you won't be able to will call both because there is no overlap of warehouses.)
Be sure to also read our Shipping Disclaimers page.
That's it! Most orders arrive in 3-7 days from order date (See above, weekends and holidays excluded.) If you have not received your order within 7 business days, nor received an email or phone call from us explaining why, then something has gone wrong and you need to contact us asap via phone or email. Also your order may come in several different boxes from several different warehouses, this is normal.
Cancellations & Returns Policy
Cancellations:
If you cancel the order before your order has been pulled, we can stop the order and refund your card less a 10% processing fee. If you cancel the order after your order has been pulled, but before it's actually picked up by the driver, we will refund your card, less a 15% restocking fee. If however, your order has already picked up, you will be responsible for shipping to you, shipping back to us and a 33% restocking fee if you want to cancel your order. Even if you refuse the order, you will still be charged shipping both ways because the shippers (UPS, Fedex, DHL, etc) no longer return goods for free. All special order parts are non-cancelable and non-returnable. Be sure to check your email, and your spam filters for your order confirmation and tracking number emails. We are not responsible if your ISP or your computer deletes or marks our confirmation and tracking emails as spam. If you have not received a tracking number and want to cancel the order, use the contact form to send an email, or reply to the order confirmation email. You can also call the number at the top of the page to leave a voice mail, however email is the official method of contact for this site. Always be sure flexpvc.com, pvcfittings.com, ups.com, usps.com, dhl.com, fedex.com, etc are always in your "whitelist" for your spam filtering.
Returns
Orders over $650 are not returnable.
Orders over 90 days old are not returnable.
Orders for "box quantity" fittings are returnable, provided the fittings are not more than 3 months old and in "as new condition," but you will be responsible for shipping to you, shipping back to us and a 33% restocking fee. Orders "by the box" are not returnable individually. In other words, you can't buy a box of 100, use 80 and return 20.
Orders placed on the website are generally returnable with the following conditions: You are responsible for shipping both ways. Both shipping to you and shipping back. All returns are subject to a 15%-33% restocking fee, unless it was our mistake. In which case there would be no restocking fee and we'll pay to have the wrong items shipped back to us and we'll pay to have the correct items shipped to you. If this is the case you can email us or reply to the original confirmation email with the problem and we'll get it taken care of.
Orders placed via fax, are taken on a case by case basis and are at our discretion. You will still be subject to the same conditions: You are responsible for shipping both ways. Both shipping to you and shipping back. All returns are subject to a 15%-33% restocking fee, unless it was our mistake. In which case there would be no restocking fee and we'll pay to have the wrong items shipped back to us and we'll pay to have the correct items shipped to you.
All orders placed via a "piecemeal fashion" are not returnable. These are cases of a customer calling or emailing, "add this to my order..." or "substitute xyz for abc fitting," or "can you change size to 1 instead of 1.5?" While we know this happens and every effort will be taken to accomodate our customers requests, situations like this are just bound to have problems. And we make no guarantee that we won't mess up in this situation either. Our business is built around efficient use of the internet and streamlining the order, processing and shipping process. Piecemeal orders seriously disrupt the process and mistakes are more likely to happen. If you have placed an order and it's wrong, the best thing to do is email us, advise the order is wrong, and cancel the order. Then resubmit a new order, and on the comment section, put a note to "cancel order no. XXX" and then put in your previous order number. You can also "combine with previous order no. XXX" and we will make a good faith effort to link the two orders together and save shipping charges when possible.
So, the best way to place your order is: Via the secure order form. :-)
Note: Due to the high cost of shipping on some items we sell, it's important that you make sure you are ordering the correct items before you place your order. There are a lot of help pages on our site, so please be sure to read them before you place your order. You are also encouraged to call the toll free number to ask questions to get clarification on any technical question you might have or use the contact form to email us your questions. Under no circumstances will we accept returns of cut pipe or pipe that has been damaged. Nor will we take back boxes of fittings that have been damaged or worn from anything other than normal shipping. Water damaged boxes will not be returnable. (Imagine how you'd feel getting a box that looked like it sat out in the rain.) The very best way to handle returns is simply respond to the original confirmation email you received when you placed your order. (If you didn't get the email, please check your spam or junk mail filters.) You can also use the contact form to email us.
Other suggested reading:
FAQ
Glossary
PVC Fittings Guide
PVC Pipe Size Chart
PVC Pipe Flow Chart
Flex PVC Chemical Ratings Chart
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