|"If there be any among us who [disagree], let them stand undisturbed as monuments of the safety with which error of opinion may be tolerated, where reason is left free to combat it." Thomas Jefferson, March 4, 1801|
Everyone is in a hurry, so here are some things you can do to get your order in the shortest amount of time.
#1. UPS has suspened their performance guarantees. So any RUSH order is subject to delays and they do not refund for late delivery. This is not us, but all shippers have done this since the Covid issue.
#2. Orders shipping to the verified address for the card are being shipped first. These are AVS codes: A B C F X Y and M (see AVS Codes Explained for what that means.) Expedited orders (Next Day Air, 2nd Day Air, etc.) are still subject to the AVS code, so shipping to a verified address will assure your order ships out the fastest.
#3. Orders with codes P T W and Z are a gray area. If you are a repeat customer we ship pretty fast. Non-repeat customers can take a few minutes up to a few days to verify, it just depends on how quickly you respond to our email asking for verification.
#4. Orders with codes S R U N C G and I are manually reviewed and the ones with the highest likelyhood of being delayed. If your project is time sensitive, ship to a verified address.
#5. Due to circumstances outside of our control, (weather, fires, politics, the tribulation, etc.) order processing time & shipping time has increased. Rush orders are being processed as fast as we can. Ground shipping is taking a little longer than normal, but we are still getting orders out within 1-3 days. (based on AVS codes above.) If you'd like more information click on our "Why all the delays and shortages" video.
#6. The shipping charges shown in your cart are an ESTIMATE. Shipping charges have gone through the roof since March 2021. We are trying to honor all estimates but orders over $200 or orders with long piece of pipe (flex or rigid) the shipping prices are subject to change. Any order that has to ship via LTL (Less Than Load, Truck Freight) could be subject to additional shipping charges as well. We will do our best, but do not be surprised if we have to contact you for authorization for additional shipping charges. Thank you for your understanding.
#7. Some items are out of stock and will be for weeks, even months. We generally have enough to cover normal orders, but if you are trying to stock up, those orders will be delayed. Pallet orders are definitely being delayed 1-2 months. Large orders for fittings are in the same boat.
#8. Manufacturers are rationing product and restricting order size. This is an attempt to stop over ordering during times of shortages.
#9. The shortages are caused by: Government lock downs, weather, fires, lack of people working, container shortage, chip shortages, hackers, etc. For more information see our video: Why all the disruption to the supply chain? and review the links under the video (Click on "show more.")
#10. It's only going to get worse, so plan accordingly.
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