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1-888-PVC-FLEX If your order is time sensitive, please use one of the expedited options on the check out page, but please read our shipping advisory. Orders accepted 24/7/365 via the website. Toll Free Tech Support Hours: Mon-Fri, 10am to 4pm, PST. We also have an alternate phone number in case the above has problems: 1(877)782-3488. Thank you! Use discount code "SAVE7" for 7% off your order! Flexible Selection Guide Flexible Pipe By The Foot Rigid Pipe Size Chart Furniture Fittings Snap Clamps Fittings Selection Guide » Pipe Size Chart « Specs & Dims Technical How To Articles FAQ, RFQ, & Videos Shipping Information Site Navigation

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Yes, we can ship to Canada and do so on a daily basis. Most Canadian banks support address verification when we process your card. If yours is one of them, then when we run your credit card, it should come back whether it matches your address or not. If it does, you don't have to do anything else. However, there are times it does not work. If we can't get an automatic address verification, then we'll put in a small charge to your credit card (less than $5). We ask that you then check your online banking account and email us the amount you see. We will then void that amount and run the card in full. This will verify you are the legitimate account holder.

If your order is small we will ship First Class Mail to Canada. The price is good, but it can take 1-3 weeks to get. The next cheapest is UPS Ground. However it's very slow (1-3 weeks) and it can be caught up in customs, adding further delay. We are setup as direct importers into Canada via UPS, but that only means the documents are electronically sent, you still have to deal with customs on your end. You also have to pay UPS the broker fees ($25-50). The next cheapest way to send to Canada is Postal Priority Mail, however it's about 2x UPS ground. However, sometimes it can be cheaper in the long run because customs is less of a hassle with postal items than it is UPS and sometimes there are no fees. It's reasonably fast (about a week or less to the border). There is also UPS Express to Canada. The most expensive, and fast, but you will still have to deal with customs. If you need it fast, please be sure to put this information (how fast you need it) in the notes box on the check out page and we'll email you with your options and their cost. PLEASE CHECK YOUR email frequently for the first 24 hours after you place your order. Thank you!

Please note: If you are in Canada and a repeat customer, the best way is for you to use a freight forwarder with a US address. Find a freight forwarder or customs clearing house and work with them. We will ship via UPS to their US address and they can deal with customs and forward your merchandise to you once in Canada.

Import Duties into Canada: Our products are listed under "pipes, hoses, tubing" and it's a PVC, which is a Poly Vinyl Chloride. It should be listed around section 3917.23.10 or 3917.23.10 and 3917.33.00 and 3917.40.xx of the Customs Tariff Schedule. (If you can read and make sense of these documents, it'll help you get the correct tariff fees or no fees.) All our FlexPVC®.com and rigid pvc pipe is made in the USA. Almost all our fittings are made in the USA. There are a few items we sell made overseas. Some of the ball valves, check valves or other items are made in mexico, china, etc. They are marked so if someone were to examine the package they would see the stickers, but the vast majority of things we sell are still made in the USA. Based on the above Customs Tariff Schedule, the input tariff should be free or 6.5% plus their handling fee, which we think is $5. However (Please don't take our word for this. Please read the document mentioned above for yourself so you know for sure. ) Orders less than $20Canadian are exempt, and most of the time postal shipments go right through unless it's a big package.

International Customers

Basically the same applies to you. Just higher prices for shipping. Postal flat rate boxes are usually the best way as long as your items will fit in the box. They start out at $40-75/box and go up from there. Rolls of pipe cost $100 or more per roll to ship. Large orders (rolls of pipe and boxes of fittings) usually cost $300-$500 to ship to Europe or Australia. You will also need to fax or email us our credit card authorization form and we'll put in a small charge to your credit card (less than $5). We ask that you then check your online banking account and email us the amount you see. We will then void that amount and run the card in full. This will verify you are the legitimate account holder.

Thank you!

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