Flexible PVC Pipe

90% of all items we sell are
MADE IN THE USA
1-888-PVC-FLEX
This is TOLL FREE 1-888-782-3539 for technical support questions and customer support only. Phone hours are 10am to 4pm PST, Monday-Friday. All orders must be placed on the website. (Click here if you don't want to put your card number online or want to by by check or money orders.) You can click here to email customer support as well. Please read the FAQ and yellow TECH HELP box before you call, email or order because most questions are already answered there. All "Requests For Quotes" for over 5000 fittings or 2000' of flex pvc should be emailed to us. For smaller orders, just use the website.

Why do you need the authorization form for government or corporate purchases?

Large companies and government agencies have multi-layers of accounts payable. We have found such purchases have a significantly higher likelihood of a chargeback or non-payment. Therefore we must have the PO or reference for every order, who ordered it, where it went and a signature for every order. Hence, the authorization form must be filled out and returned to us. Thank you for your help and understanding.

Why do you need so much information from us for expedited shipping, or shipping to an alternate address?

There are two situations where we ask for more verification that you are the actual card holder for an order.

  • Expedited Shipping Request
  • Shipping to an address that is not the billing address for the credit card used.

    Both of these situations raise a flag because they are just like fraudulent orders we have seen in the past. In the case of expedited shipping requests, the thieves are racing to use their stolen card and/or number to gain their booty before the legitimate card holder realizes their card and/or number has been stolen and can notify the bank. So orders placed with stolen credit card numbers almost always request expedited shipping. Unfortunately this can cause a problem for people who really do need their order quickly because it raises a flag that we can't ignore.

    In cases where people ask for items to be shipped to an address that is not the billing address, this comes from two potential sources. First is people who use stolen identities to get a credit card. They will obtain the card using stolen identification information, but use a different address. That's a flag. Also in cases where the credit card is still in the possession of the legitimate holder, but the number has been stolen, the thieves want the product shipped to a different address as to not alert the card holder that someone is using their credit card to order merchandise. If you got something at your door step that you didn't order, you'd open it to see what it was and who it was from. If you saw it was ordered using your credit card but you didn't order it, you'd call the bank immediately. The thieves don't want you to know they have your info, so they have the product shipped to an empty house, a home where the people are away on vacation, the YMCA, a library, a hotel, the airport or any other address, just as long as it's not the legitimate card holders address.

    It's a very sad fact that it has come to this, but this is the world we all live in and we have to protect each other. We are trying to protect ourselves and legitimate card holders from fraud. We are asking for your help and understanding.

    Do people really use stolen credit cards to buy pvc pipe and fittings?

    Yes. Thieves use stolen cards to buy groceries, show tickets, internet services, computers, electronics, cloths, even doughnuts have been bought with stolen credit cards. You name it, and it's been done. We even saw a news story of someone using stolen information to get plastic surgery! So no product, business, or professional service is imune to this problem. To answer the question, yes, we have had people use stolen credit cards to buy pvc pipe and fittings.

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