This is TOLL FREE 1-888-782-3539. Click here for instructions on how to fax your order.. Click here for phone orders. You can also email us with questions. Please also read "Flexible PVC Pipe Vs. Flexible PVC Hose or Tubing" before you order.
| 1-888-PVC-FLEX This is TOLL FREE 1-888-782-3539. Click here for instructions on how to fax your order.. Click here for phone orders. You can also email us with questions. Please also read "Flexible PVC Pipe Vs. Flexible PVC Hose or Tubing" before you order. |
Shipping Charges Explained (Shipping time below)
We calculate our shipping via the following method: All orders start at a base shipping, boxing and packaging charge of about $6. So if you order 1 fitting or a roll of 100' of pipe, the base charge will be the same. Then the shipping charges for the actual items are added in. You will see the total for all items plus the base shipping, boxing and packaging charge of approximately $6.
For most orders, this method works very well. However, if your order has to go by truck*, then the shipping charges in the cart may seem exaggerated. In these cases we'll get a custom quote from the trucking company and adjust your charges. We ship from 14 different warehouses and not all warehouses stock all items. The very reason we ship from so many different warehouses is specifically so we can keep our shipping prices low. However, if you see a charge that just seems wrong, please make a note of it in the "Special Notes" section of the order form and we'll review the shipping charges manually and adjust as needed. Rest assured we are very reasonable on our shipping charges.
* A notice about truck shipping: All flexible pvc pipe 2.5" or larger in diameter has to be shipped by truck. (The roll is just too big for UPS, FEDEX, DHL, etc.) Also, if you order about 13 boxes or more of fittings, it's sometimes cheaper to ship by truck instead of common carrier. Shipping by truck to a residence adds approximately $60 to the cost of truck shipping, which usually starts out at about $100 and goes up from there. So if you are ordering large rolls of pipe or very large quantities of fittings, you will save money by shipping to a commercial business address. In which case we ask that you add that address to your credit card company's profile for your card so that the address verification will confirm that address as a valid address for your card.
Shipping to alternative shipping addresses:
We will always try to accomodate special shipping requests. To avoid delays in shipping, we ask that you add any alternative shipping addresses to your credit card profile. Just call your bank and they will help you with this. This way when we authorize your card we will get an automatic confirmation of your alternate address instead of us having to manually confirm the address. If you are regularly shipping to a different address than where you get your credit card startment, this will speed up not only your order with us, but most other merchants as well. :-)
How long will it to take to get my order?
Will Call Option for flex pvc pipe:
Will Call Option for pvc fittings:
If there is any severe weather anywhere in the country it can delay shipping. While the severe weather may not be in your location, it could be at the location of the warehouse shipping your order. So be patient if there is any severe weather anywhere. If you are in a rush for certain items, but not in a rush for other items, it's best to put in two orders. Small things can usually be shipped quickly for a reasonable amount, whereas large boxes of fittings or rolls of pipe can easily top $60 or more for rush delivery, so consider your options carefully.
Flex PVC can be picked up via will call only if you are buying full roll quantities. Orders for "buy the foot" or 4' or 8' sections cannot be picked up on will call. All orders must be paid in full in advance by placing your order online before you go pick up your order. (Just put "will call" in the "special notes" section of the check out page and we'll refund the shipping charges for those items picked up by you.) You will be required to show picture ID that matches the name on the order to pick up your order. Will call warehouses for rolls of flexible pvc pipe are in Torrance - California, Houston - Texas, Chicago - Illinois, and Trenton - New Jersey. (Note: If your order is a mixture of flex and fittings, you won't be able to will call both because there is no overlap of warehouses.)
Fittings can only be picked up via will call if you are buying in exact box quantities and not all warehouses accept will call for fittings. If your order is a mixture of box quantities and open box quantities, you would only be able to will call pickup the box quantity parts and the rest will have to be shipped. Please email for more information. All orders must be paid in full in advance by placing your order online before you go pick up your pvc fittings. (Just put "will call" in the "special notes" section of the check out page and we'll refund the shipping charges for those items picked up by you.) You will be required to show picture ID that matches the name on the order to pick up your order. Will call warehouses for fittings are in Beaumont - California, Salt Lake City - Utah, Pasco - Washington, Burlington - Iowa, Frackville - Pennsylvania, Perry - Georgia, Carrollton - Texas. (Note: If your order is a mixture of flex and fittings, you won't be able to will call both because there is no overlap of warehouses.)
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FREE SHIPPING OPTION:
If your order is over $4000, shipping may be free to the lower 48 states. We'll automatically deduct any shipping charges from the order if your order qualifies.
That's it! Most orders arrive in 3-7 days from order date (See above, weekends and holidays excluded.) If you have not received your order within 7 business days, nor received an email or phone call from us explaining why, then something has gone wrong and you need to contact us asap via phone or email. Also your order may come in several different boxes from several different warehouses, this is normal.